Last updated: 5 October 2026
Aroma Lab (“we”, “us”) runs aromalabpk.com. This policy explains what information we collect, why we collect it, and the choices you have.
Information we collect
- Order details: your name, phone number, delivery address, city, email (optional) and the items you order.
- Account details: if you create an account, your email and password (stored encrypted).
- Messages: what you send us on WhatsApp or through our contact forms.
- Website usage: pages visited, device, browser and approximate location, collected through Google Analytics (Google Site Kit) and cookies.
- Course progress: Aroma Lab Academy saves your lesson progress in your own browser only. We do not receive it.
How we use it
- To process, deliver and confirm your orders, including order confirmation on WhatsApp
- To handle exchanges and customer support
- To improve our website and products
- To send offers, only if you have agreed to receive them. You can opt out at any time.
Who we share it with
- Courier companies, only what they need to deliver your order
- Payment providers, if you pay online
- Google Analytics, for anonymous usage statistics
- The authorities, when the law requires it
We never sell your personal information.
Cookies
We use essential cookies (cart, checkout, login) and analytics cookies. See our Cookie Policy.
How long we keep it
We keep order records for as long as we need them for accounting and legal purposes. You can ask us to delete your account at any time.
Your rights
You can ask to see, correct or delete your personal information. Contact us on WhatsApp at 0321 1739321.
Contact
Aroma Lab, Lahore, Pakistan. WhatsApp: 0321 1739321.